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  • pin 11 George Street Huntingdon PE29 3BD
Contact Us 01480 453 003
  • pin 11 George Street Huntingdon PE29 3BD

In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Mrs Laura Roxby, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mrs Laura Roxby.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.

General Dentistry

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Cosmetic Dentistry

Delivering life-changing smiles and ensuring excellent dental health.

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Teeth Straightening

We offer discreet and effective teeth straightening treatments.

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Dental Implants

Dental implants – designed to revitalise a smile and restore your bite.

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Advanced Dentistry

We deliver high-quality dental care supported by ongoing learning.

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Facial Aesthetics

Allow us to take away the years with our age-defying aesthetic treatments.

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General Dentistry

Innovative comfortable solutions for all your dentistry needs.

Learn More

Cosmetic Dentistry

Delivering life-changing smiles and ensuring excellent dental health.

Learn More

Teeth Straightening

We offer discreet and effective teeth straightening treatments.

Learn More

Dental Implants

Dental implants – designed to revitalise a smile and restore your bite.

Learn More

Advanced Dentistry

We deliver high-quality dental care supported by ongoing learning.

Learn More

Facial Aesthetics

Allow us to take away the years with our age-defying aesthetic treatments.

Learn More

Testimonials

Victoria and her nurse are absolutely wonderful, beautiful and talented women. I love coming into the practice for treatment, and I always leave with a smile on my face. Highly...

Janet W

star 1 star 2 star 3 star 4 star 5

I've been going here since I was a child, but haven’t been for 2 years like most, due to covid! I managed to get a check-up booked in. Lovely friendly...

Lucy G

star 1 star 2 star 3 star 4 star 5

I have found Wensleydale Practice very helpful and friendly. The children and I all regularly attend to see Charlotte. Charlotte is always very friendly and helps the children feel relaxed...

Anita R

star 1 star 2 star 3 star 4 star 5

Amazing staff who make you feel safe and comfortable. I would rate this practice 5 stars for politeness and professionalism. Very helpful staff, and an amazing receptionist too who was...

Kelly D

star 1 star 2 star 3 star 4 star 5

Exceptional dentist practice, friendly and family-run, and all the staff are great. The practice has some really advanced 3D scanning equipment that goes to the onsite lab to make crowns...

Tom N

star 1 star 2 star 3 star 4 star 5

I am over the moon with all the staff at Wensleydale Practice, especially Mandeep & Linzi, who have gone out of their way to accommodate a lot of dental work...

Andrew C

star 1 star 2 star 3 star 4 star 5

Victoria and her nurse are absolutely wonderful, beautiful and talented women. I love coming into the practice for treatment, and I always leave with a smile on my face. Highly...

Janet W

star 1 star 2 star 3 star 4 star 5

I've been going here since I was a child, but haven’t been for 2 years like most, due to covid! I managed to get a check-up booked in. Lovely friendly...

Lucy G

star 1 star 2 star 3 star 4 star 5

I have found Wensleydale Practice very helpful and friendly. The children and I all regularly attend to see Charlotte. Charlotte is always very friendly and helps the children feel relaxed...

Anita R

star 1 star 2 star 3 star 4 star 5

Amazing staff who make you feel safe and comfortable. I would rate this practice 5 stars for politeness and professionalism. Very helpful staff, and an amazing receptionist too who was...

Kelly D

star 1 star 2 star 3 star 4 star 5

Exceptional dentist practice, friendly and family-run, and all the staff are great. The practice has some really advanced 3D scanning equipment that goes to the onsite lab to make crowns...

Tom N

star 1 star 2 star 3 star 4 star 5

I am over the moon with all the staff at Wensleydale Practice, especially Mandeep & Linzi, who have gone out of their way to accommodate a lot of dental work...

Andrew C

star 1 star 2 star 3 star 4 star 5
View All Testimonials

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