Cancellations, Online Payments & Refunds

Payment method

The following credit/debit cards are accepted for online payments: MasterCard, Maestro, Visa, Visa Electron, Discover, Diners Club International and JCB. We are not able to accept any other forms of payment online.

Change of details

You must inform Wensleydale Dental Practice immediately of any changes to your contact details. Failure to do so will mean that we are not able to provide you with essential information and updates.

Cancellation of courses of  treatment by Wensleydale Dental Practice

If, for any reason, a course of treatment is cancelled, then Wensleydale Dental Practice will make every reasonable effort to give the patient as much notice as possible. Wensleydale Dental Practice’s maximum liability will be limited to a refund of the advance payment fee ONLY. Refunds will be made by the method in which the treatment booking was paid. Wensleydale Dental Practice will not accept liability for any additional costs or losses incurred by a patient or organisation which are claimed to have arisen through treatment cancellation. Wensleydale Dental Practice reserves the right to vary arrangements for the delivery of a treatment plan and, in such cases, will make reasonable efforts to inform patients in advance.

Refund policy

Cancellation by the patient

You may cancel a course of treatment for which you have booked an appointment and be fully refunded all fees for treatment not yet performed, provided you give Wensleydale Dental Practice a minimum of 24 hours prior notice.

If 24 hours prior notice is not received, Wensleydale Dental Practice reserves the right to charge for appointments that are unattended or cancelled within 24 hours. The charge for missed appointments is up to 100% of the planned appointment.

However, this does not apply to NHS appointments, but Wensleydale Dental Practice reserves the right to discontinue any NHS treatments and/or future care under the NHS.

Wensleydale Dental Practice will refund the money to patients who wish to discontinue treatment at any time. A notice period of 14 days is required, upon which they will be eligible for a refund of any amount paid for treatment that they did not receive.

If a patient is receiving any treatment that involves laboratory work and initial work has been carried out; i.e. if the patient is having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice.

Please be aware that for NHS courses of treatments, the proportion of the fee is set by the NHS Business Services Authority, not Wensleydale Dental Practice.

Refunds will be processed within 14 days after receipt of your request in writing, either by e-mail or post:

Email: [email protected]

Address: Wensleydale Dental Practice, 11 George Street, Huntingdon, PE29 3BD

If you have paid for treatments not yet provided that do not involve a laboratory fee, we will either credit your account or refund the transaction paid by the method by which the original payment was made. If the method was cash and you are unable to collect the refund in person, it will be posted to you in the form of a cheque.